Onboarding is not magic. It is a supply chain problem, and most companies scale past the person who owns it before they replace them. I ran partner onboarding at Google Cloud Marketplace for four years, cut it from four weeks to two, and I run the same fix for you starting the week you sign, with or without the permanent hire in place.
Replaced ad hoc, per-partner handling with one standard framework and cut onboarding from four weeks to two, without adding headcount. A separate self-service change, built with engineering, took the internal approval step for publishing a partner project from two weeks down to a couple of minutes, and pre-onboarding qualified itself automatically through Salesforce mail triggers. Over that period the program launched more than 300 marketplace listings, tied to over $100M in infrastructure revenue.
> OUTPUT: 4WK -> 2WK, $100M+ IN LISTINGS
Lease, hiring, legal, accounting, executive board seat, and five solutions architects reporting in as GM. Nineteen GCP test-drive launches directed personally.
> OUTPUT: FUNCTION LIVE FROM DAY ONE
Stood up the support function from scratch, layered onto an existing global structure, and built the incident escalation frameworks and documentation the team still runs on.
Shifted 100% of VM onboarding maintenance to scaled support, which freed two FTEs to work on Kubernetes and iSaaS instead.
B2B SaaS, fintech, or cloud, 50 to 1,000 people. You're recruiting for Head of Implementation or Onboarding, or the role you have is too junior for the gap, and you need the function run now.